My device will not connect or keeps disconnecting
Check that Bluetooth is enabled, your device is charged and your phone is nearby. Also check that Allo is allowed to use Bluetooth in your phone settings.
My message does not arrive
First check your Bluetooth connection. Then consider whether range could be involved.
I am not receiving notifications
Check that Allo notifications are allowed in your phone settings. Also check sound, Do Not Disturb or Focus, and whether your device is connected.
I have poor range
Keep your phone close to your device to rule out Bluetooth distance issues. For radio range, check whether metal, walls or items in your bag are obstructing the device.
My device will not turn on or charge
Check the connection and try another undamaged, suitable USB-C cable or power source. Do not use the device if it is visibly damaged; report this to your organisation.
I cannot complete a check-in
Check-ins are assigned to users. Available information does not yet describe the errors or restrictions you may encounter when completing one.