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The app cannot find the Allo device

Does the Allo device not appear when you try to connect in the app? Check the following first.

Check the device​

  • Make sure the Allo device is switched on.
  • Check that the battery is not empty.
  • Keep your phone close to the device while pairing.

Check your phone​

  • Make sure Bluetooth is switched on.
  • Check that the Allo app has permission to use Bluetooth.
  • On Android, permission for Nearby devices may also be required.
  • Temporarily switch off battery-saving mode.

Check whether the device is already connected​

An Allo device may already be connected to another phone.

Check whether someone else is using the device. End that connection and try again.

Try again​

Close the Allo app and open it again.

Then check whether the device appears.

If it still does not appear, restart the Allo device and try connecting again.

Still not solved?​

If these steps do not solve the problem, contact your Allo administrator.

Include:

  • what you were trying to do;
  • what you see in the app;
  • where the problem occurs;
  • the name or number of the Allo device;
  • a screenshot of the error message, if available.