Skip to main content

Automatic setup does not finish

Automatic setup starts after you connect to an Allo device.

During this process, the app shows a checklist. Allo sets up the identity, contacts, groups and check-ins, among other things.

This normally takes about one minute.

Wait for all steps to finish​

Keep the app open during automatic setup and stay close to the Allo device.

Wait until every item on the checklist is complete before continuing.

Is a step stuck?​

Check that:

  • your phone is still connected to the Allo device;
  • Bluetooth is still switched on;
  • the Allo device has enough battery;
  • you remain close to the device during setup.

If necessary, disconnect and connect to the device again.

If automatic setup starts again, let it finish completely.

Does automatic setup repeatedly stop at the same step? Contact your Allo administrator. The setup of your user or device may need to be checked in the Allo Dashboard.

Still not solved?​

If these steps do not solve the problem, contact your Allo administrator.

Include:

  • what you were trying to do;
  • what you see in the app;
  • where the problem occurs;
  • the name or number of the Allo device;
  • a screenshot of the error message, if available.