I cannot send messages
Can you type and send a message, but does it remain on Sending? First check the connection between your phone and the Allo device.
Check the connection status
The top-right corner of the app shows whether your phone is connected to the Allo device.
Has the connection been lost?
- Make sure the Allo device is switched on.
- Check that Bluetooth is switched on on your phone.
- Stay close to the device.
- Connect again.
Check automatic setup
Messages can only be sent normally after automatic setup has finished completely.
Check that every item on the checklist is complete.
Try again
When the connection has been restored, open the conversation again and send a new test message.
If the problem continues while the app says that the device is connected and fully set up, contact your Allo administrator.
Still not solved?
If these steps do not solve the problem, contact your Allo administrator.
Include:
- what you were trying to do;
- what you see in the app;
- where the problem occurs;
- the name or number of the Allo device;
- a screenshot of the error message, if available.