My device will not turn on or charge

Check the connection and try another undamaged, suitable USB-C cable or power source. Do not use the device if it is visibly damaged; report this to your organisation.

For charging, see Charge your device. Correct button operation will be documented in Use your device.

:::note TODO FIX-05 Confirm the waiting period for an empty battery, charging/error indicators, model-specific recovery steps and when replacement or support is needed. :::