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Problems with the device

The device does not switch on​

Connect the Allo device to a USB-C power supply and let it charge for a while.

Then try switching it on again.

Also check:

  • that the USB-C cable is connected properly;
  • that the cable works;
  • that the USB charger or power bank supplies power.

The display stays black​

The display switches off automatically to save energy. This does not mean that the Allo device is switched off.

Briefly press the top button to activate the display.

Does the display stay black?

  • check that the device is charged;
  • connect a USB-C power supply;
  • try restarting the device.

The device becomes warm​

The device may become slightly warm while charging or in use.

Does the device become clearly hot, smell unusual or is the casing deformed? Stop using it and disconnect the power supply.

Do not use the device again until it has been checked.

The antenna is loose​

Carefully tighten the antenna by hand.

Do not use pliers or other tools.

Do not use the device if the antenna, antenna connector or casing is visibly damaged.

If it is damaged, contact your Allo administrator or Allo Support.

Still not solved?​

If these steps do not solve the problem, contact your Allo administrator.

Include:

  • what you were trying to do;
  • what you see in the app;
  • where the problem occurs;
  • the name or number of the Allo device;
  • a screenshot of the error message, if available.